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| answered a question | How do you handle or block a nightmare owner? There are some good tips in the other responses and I just want to add a few of my general takeaways from the experience that I hope might be useful to someone else: 1) Be aware and set clear boundaries from the beginning as well as during the stay (and after, if necessary). 2) Keep a record either personally or through the online inbox thread of all the services you've provided and that shows an overview of the stay. 3) Reach out to Rover support (I use this number: 888-453-7889) if you need any assistance. I used both their messaging system and their number. They are available 24/7. 4) Check here or other online forums to see if other people have experienced the same thing(s). 5) I think the responses here would have been helpful (or a the very least, comforting) too but the forum is so vast, the questions take time to be moderated, and there are so many issues addressed that there can be quite a lag (in this case over a week since the incident) from sending it in to having it posted to receiving responses. |
| commented answer | How do you handle or block a nightmare owner? Yes, all great pointers for future reference and anyone else dealing with a similar issue(s). Thank you! |
| commented answer | How do you handle or block a nightmare owner? Thank you. Unfortunately, it wasn't that simple. I was able to reach Rover support and they helped me to resolve the issue. |
| commented answer | How do you handle or block a nightmare owner? I made sure to document everything and send it to them throughout the whole ordeal. |
| commented answer | How do you handle or block a nightmare owner? I used messages and their voice system. It started over the weekend and I think that that is why there was a delay. That is when I tried posting on here but my question didn't post until over a week later. Rover support (888-453-7889) did respond and were immensely helpful and great! |
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| asked a question | How do you handle or block a nightmare owner? If an owner continues to message you demanding extraneous information and support after your terms of service are complete how do you handle it? I have repeated myself several times regarding the information the owner is seeking and even provided a two page overview file with information when the boarding date had ended. She has continued to bombard me with accusations, questions, unrealistic expectations, threats, and demands. I have reached out to Rover support several times throughout the interaction but have heard nothing back from them. Does anybody know what I can do? There is only so much I think I am obligated to deal with and I have gone far above and beyond for her in every situation but she will not cease. Is it possible to block an owner? If so, how? |