Yes, pretty much confirms that ROVER does not care much it's hard working sitters & pet care professionals and certainly don't take feedback from us. I have had many clients with complaints about the Rover app, search functionality, booking fees as well bad reviews of other sitters in my area. Unfortunately they don't seem to want to raise issues with Rover, which is a little frustrating...I keep at them so at least Rover is made aware of this negative feedback from pet owners and not just their pet sitters. Hopefully the Rover employees who lurk on these blogs will take the initiative and take our ideas back to their bosses in Seattle.

Please tell me you called the Rover Emergency Hotline? I only suggest this because Rover is AWFUL at responding to 'other non emergency' situations.. but this situation clearly well beyond that. They should partner with you and local animal services / law enforcement to A: track this loser and B: help you find foster or permanent home for these pups, as Deb states above there are a number of options available. Please let this group know your progress and update us when you can

Sitter to Sitter Referrals https://www.facebook.com/groups/96872..

Very helpful if you are looking for sitters in your area, feedback, tips and most importantly referrals if you are sometimes over booked and need a back up for your clients

Don't do it ! Just remember that doggy day care & overnight boarding businesses charge A LOT more per night than us Rover sitters and those businesses do not negotiate. If it's a first time client, that could indicate they will challenge you for all future bookings. Not worth the hassle, plus you need to make $$ too.

Seem to be replicating WAG business model but seems a low price for a walk.

Did you ever get a thorough & timely response from Rover support ?