Alejandra S.'s profile

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answered a question Recommendations for a carpet cleaner?

I bought a Bissell ProHeat Pet Advanced Carpet Cleaner its great and worth it since its important to keep your carpets clean and most other cleaning solutions mostly clean the surface.

I use the Resolve Easy Clean Foam Carpet Cleaning System with Brush for small messes but I wouldn't recommend it for pee spots.

I used to use a pee deterrent mostly to prevent the marking.

answered a question If I can only pet sit on weekends do you think I'd get any clients?

You cant show your hours availability on your calendar only the days that you are available. You just have to receive the request then explain to them your schedule and they will let you know if that works for them.

Most customers are fine with limited availability for visits.

answered a question What does " Pending Owner Response" and "Request Expires 56h 03m" mean?

If the owner does not pay within that timeframe, the booking will expire: just click the "Book this Stay" button on your request and the timer will start back up (rover will message the customer letting them know you have accepted their request)

Most customers like to do a meet and greet before they pay for the stay.

Rover will message the customer when the timer expires, they usually message you apologizing and saying how they still need a sitter and are you still able to care for their pet.

answered a question Who else is starting/has started in a small city?

I live in Cape Coral FL. It is my experience that travel sitters take a while to build up business.

I been dog sitting for years- most days I only have two walks Mon-Fri (they live very far away and if I didnt have a car I couldn't have taken the jobs) Then occasionally I get a request from a repeat customer that goes on vacation and needs me to visit 3 times per day.

answered a question Does anyone know of a in house boarder who also trains?

Depending on the kind of training you want you can just message all the sitters on your area then talk to them about your wants/needs. Be ready to get a lot of replies from people that don't offer that service.

answered a question How long should I wait before archiving a Message?

I only archive requests if their plans have changed and they wont be needing a sitter or if they haven't replied and the date of the request has passed (Followed by a polite message to make sure they keep you in mind for any future pet sitting needs)

If the date is approaching I might send them a message: the subject of the message depends on how far we gotten in the conversation.

Not archiving a message right away shows loyalty and reliability -the kind they expect of their dog sitter.

If you are worried about not showing up on the search result you can modify your calendar/profile by changing the number of dogs you can care for per day then manually modify it when you are full.

answered a question Suggested bird boarding price?

Most of my bird customers have paid/offer $5/night.

If you never cared for a bird I and if your customer has dogs staying with you as well you can just not charge them- they will most likely pay you/tip you more than if you charge them ($20-$50) and it gives you a chance to learn about what accommodations you need to make for successful bird care.

answered a question How can I manage a dog that hates her crate?

Always talk to your customer/rover customer support if you think it is more that you can handle.

Many puppies are don't like their crates and most likely the crate being bigger wont help his feelings towards it. Maybe try looking into crate training, always talk to your customer if there is any safely issue -they might be able to give you some helpful suggestions.

This are rover's tips on replying to reviews, but I feel they are good points to keep in mind any time you need to talk to your customer: •A brief, polite reply that sticks to facts is the most professional. •Focus on showing that you’re a caring sitter, not on showing that you’re right. •Not sure how to best reply? Call Rover Support.

Good luck!

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answered a question promo code refund?

You should be able to use your promo code on your next booking (first booking) you can call rover support if you are having trouble and they will help you with this.

edited answer Uncontrollable barking?

Letting the owner know what is going on is the right action whenever you feel that the situation might be more than you can handle. Being that the owner's response was that this is not normal behavior you can assume that its due to being in a new environment with unfamiliar people/pets.

Always pay attention to the the response when you hug/pet a dog in order to make sure you aren't just rewarding an undesirable behavior. Using a leash and maybe the scent of food you can help the dog, then pet him as a reward. Repeat until you see improvement.

Putting the dog on a leash can be a great communication tool since the dog feels then you are tense/relax and respond accordingly. Sometimes having them lay next to you with a leash on does great results, but most times its just a temporary fix.

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asked a question Should my customer add all her pets that I care for in her profile?

One of my travel sitting customers has cats and a bunny in addition to her dogs but only has her dogs in her profile. I also care for a guinea pig, birds occasionally and even salt water fishes. Should they add her other pets that I care for just in case? if so, most people find it difficult to add pet profiles and don't want to be bothered by it, as well as I have to zero them out for the rate to display the right price.

What do you (other sitters) normally do and what does rover recommends?

commented answer I have a customer that has a cat but no dogs, can she create an acount and pay thru rover?

one of my travel sitting customers has cats and a bunny in addition to her dogs dut only has her dogs in her profile. Should she add her other pets that I care for just in case?

answered a question My dog isn't affected by lure training?

I see that your question is more about the training aspect of the treats so I wanted to write to you to let you know that praising him on a very exited voice is as good as giving him treats as a reward. Like if you are trying to teach a dog to play fetch you would get exited at small improvement like looking at the ball/Frisbee, going in its direction, smelling it... Or if you are trying to get your dog to stop chasing something/pulling you can pretend to be exited about something to get his attention on that instead. Maybe you can ask specific questions on the training you are working on.

If you insist in using treats you might want to keep in mind that your dog's reaction/dislike of treats can be a comment on your leadership/a way to tell you that he doesn't think that you are in charge or are deserving of his full attention. Taking him on longer walks on a loose but short leash along with other simple changes will help, like trying to get him to look at you and hold the stare before you give him his meal.

Good luck.

answered a question why is my husky like this (behavior/ playing with other dog question)?

Huskies are very different in the way they communicate, compared to other dogs. They use their sounds, teeth and body much more if allowed and sometimes even if you don't too! Your husky's behavior might be a way to display her dislike of the way they play/act. If you feel that there isn't anything wrong with the way the other dogs are interacting then you need to take charge and help your husky to engage with the other dogs.

Maybe take her out of the park and walk around the outside of the fence to get your dog to use her nose and ears more and become more of a dog and less of a husky.

A technique that is very effective is to use a longer leash (two leashes) to connect your dog to another to get your dog to mimic their body language, if you have a dog of equal strength as yours that you trust. Then remove the leash once they show improvement or discontinue the exercise if its not effective. Don't try this at the park if there are other dogs you don't know.

Anything that keeps her from displaying that behavior is good as the more she repeats a good habit she is more likely to have that become her new normal.

answered a question Why does a dog excesively groveling until being bit?

It is possible that your dog is doing this as a way to belong with the other dog because of feeling unsecure. Most of the times he just needs to feels that "you have his back". Once he has that connection with you while around other dogs he wont need their approval as much.

There are many ways to get him to understand that you don't like a behavior, some dogs do just fine with just a voice command. Another techniques is to use treats/toys, but you should factor in the reaction of the other dogs then using treats/toys as they might react too strongly.

If you decide to use a command to help with this problem find something that works for you -even if it seems silly or doesn't make sense to anyone else. I used "keep moving" for one of my dogs that used to freeze up a lot when approached by strong minded dogs. While teaching a new command always follow immediately with an action that makes your dog do what is asked of him.

Dogs learn from repetition, so any time you successfully get your dog to do the right thing he is more likely to do good/better next time when in the same situation. And any time you allow him to do an unwanted behavior he is more likely to repeat that as well.

commented answer Why does a dog excesively groveling until being bit?

If you use the treat properly as to lure him away from the situation he will most likely relate the treat not to the pertering, but to ignoring that behavior.

answered a question How to stop a puppy from eating everything?

It is normal for puppies to want to eat everything, I believe its because they teethe like babies do. Fortunately there is lots of puppy toys that are specific for teething puppies. Any training that you can do with your puppy will help with the behavioral issues as it will help you communicate with your dog better and he will understand when you are displeased with his behavior. Crate training will help him learn self control, longer walks on a loose but short leash strengthens your bond, and obedience training (like sit-lay down and leave it) can tire his mind.

A tired puppy is less likely to destroy things.

Also, if you are able to get him some toys I always recommend the IQ ball as an alternative way of feeding because its durable and well priced. You might need to help him figure it out at first to keep him from trying to open it with his teeth to get the food out. Start at an easy level by removing the center divider first. Other toys that require your pup to figure them out are good too, with supervision.

Finally. Consult a trainer if you aren't able to teach him simple commands or feel that your dog might need some beginner/additional training. The peace of mind you get is always worth the price. Good luck.

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answered a question How do you give a first time client your discount code?

That is correct: you can not send your promo code in your rover messages. Also promo codes can not be combined with other offers they might have from signing in to rover.com or if they have use rover before with another sitter and used a code before it will not allow them to use your code.

Instruct them to enter the code when confirming the stay (paying) by clicking on their inbox and then on the request they sent you; on the left side of the messages.

The easiest way to give out your promo code is during the meet ups by giving them your business card; if you haven't order any- you might want to do so by using the sitter store and following the instructions, they pay for themselves as you also get money ($10) if they use your promo code when booking with another sitter. (When I was new to rover I waited until I had completed a few stays before I invested in it)

Sometimes customers prefer to talk on the phone and you can tell them then, just by telling them that you can give it to them during the meet up or if they seem interested in paying/not doing a meet up you can have them write it.

Most customers don't even show interest in the promo code if you give them a good deal.

answered a question Why does my response rate say 70%?

It might be possible that your 70% is because of the late night requests. I would say to not let it bother you.

I think they only do that to give the customer an estimate of when they would be hearing back from you.

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asked a question Does Rover issue W-2s?

Does Rover issue W-2s?

answered a question Do you have any tips for taking photos of dogs who move a lot? Also, is there a way to get videos I take of a dog uploaded to my past stays gallery?

All dogs are different in how they respond so just try as many diferent things until you find what works for you then apply those techniques to get great pictures. I have a playful dog that mostly stays still when I'm holding a toy or I ask him to sit, and that's okay. Then I mostly take pictures of him running and playing.

Calling their names, talking very exited, whistling or just being sneeky when I see a great explession work great for me, but it might take many tries so dont get discouradged.

Sometimes the trick to a great picture to send to your client is on the shot itself more than the quality. These tips on how I send picture updates might help you so that if you cant get a perfect picture you can still send a great peace of mind to the dog owner.

I find that owners like to see their dogs smiling (tongue hanging/corners of mouth pointing up) and resting as well as having fun, because it shows that their pet is comfortable.

During stays in my home I like to send a few pictures on the first day about two hours after drop off to let them know they are settling in just fine, this can include a picture of them exploring the yard or eating/near their food dish as well as laying down. Then send another message before 6pm of them smiling or just a cute picture, like them near their bed or on the couch.

For long stays alternate between pictures of them in the home and pictures outside. Sometimes adding props like a dog toy to show that its play time or just to add color and make the picture look happy and your home seem fun. I bought bright colored dishes and towels to set them on at the dollar tree, among other things.

You can also take pictures of them at night - especially if its their first time they are staying with you, to send to them in the morning, preferably before noon. The quality on pictures at night wont be great but I found that they dont care about that, they mostly just like seeing that their pet feels at home.

Always let the owner know how the first night went: you can say something like "the first night went well" then follow with anything you would like.

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