The sitter that we scheduled and had a complete booking with cancelled on me 1 week prior to our trip. She wanted to go out of town the day we scheduled the drop off and wasn't going to return until after 4 pm on what would have been the 2nd scheduled day. This left me scrambling to find boarding for 2 senior dogs, one of whom required injections 2xs a day. (Not easy to find.)

How do I receive my refund? and How long does it take to process my refund?