I second this idea, or make a custom price table per customer. I would gladly give easy dog owners a price break if it meant I wouldn't be screwed by the hard to handle ones.

If FL I would say we watched the same dog. It ripped up a bunch of things, tore the insulation out of the wall. I couldn't leave it for even 30 min & I was confined to the house until they came back. If I put it in the crate it would ram it's face into the bars. Owner didn't even reimburse me!

I actually can't find where mine is either. Under profile "settings" you can choose to alway have your number displayed or only after the confirm the booking. For now I would ask when you can call them, their rover number is displayed on their web inbox conversation or you can press the phone button in the app when your conversation screen is open.

What is the protocol, say when a dog destroys your baby gate, scratches up your doors, rips the drywall insulation out of your wall and bends your cats crate while trying to apparently kill it. None of it is major damage but its all little stuff that adds up. I was only gone for 4 hours and felt bad putting it in its crate because it rams its face against it making itself bleed, much like a wild raccoon my dad caught when I was little.

Do you ask for the items to be replaced? Do you point it out and hope they offer? I know some damage is expected but this is ridiculous.

This is very true. I just expect the dogs to have an accident within the first 5 minutes of being inside now, so I try and set their schedule immediately. Excitement and dog smells brings it out quick lol.