I'm boarding a dog right now and the original plan was to have him from Friday-Wednesday. The parent dropped him off Friday morning (later than I asked) and told me she planned to pick him up Wednesday evening. Rover calculates this as 5 days of boarding. Since the dog will be in my care for 6 days I am trying to explain to the parent that I missed that this is technically six days so I would have to charge her for an additional day but as a "Doggy Day Care" service and fee. She is fighting back and telling me she expects the original amount to be honored and that she will have to pick him up as originally planned, between 8 and 9 PM Wednesday night. I am brand new to Rover and this is my fourth booking and first Doggy Boarding booking so I didn't realize until now that a whole extra 12 hours is more than five 24-hr days of care. I am hoping this will get resolved. In the future I HIGHLY recommend that Rover have the search quest include the TIME a parent will plan on picking up their dog as that is important to knowing how much care you will be giving. Just as a hotel has a check out time, Rover should emphasize that sitters will have check out times, otherwise the parents will be charged for more service (as they are asking for more service).

Thank you, Mary!!!

If I promote my code (via business cards, or to Facebook friends) and others sign up w/ Rover to start using Sitters' services will they be able to use my code for their first time if they chose someone other than myself as a sitter? (for example, if they're in another area than I am and can't access my services).