If I'm boarding a dog at my house and the client drops off in the morning and picks up the following evening, are they charged for just one night even though the dog is in my care for 2 full days?

Unless you modify the booking, Rover's system will automatically only charge the customer for one night of boarding. However, you have the ability to amend it and charge for the total amount of time the dog will be staying with you.

Since you knew the dropoff and pickup times prior, you should have explained to the customer that each "night" of boarding is good for up to 24 hours of care.

https://support.rover.com/hc/en-us/ar...

I would have charged the customer for two full days of boarding given the timing. That is why it is crucial to find out the dropoff and pickup times at the beginning and communicate with the customer. I've never had one balk at me amending the booking. They do understand and you shouldn't be afraid of bringing these things up. Remember, a kennel's policy may be even more stringent and they would certainly be paying for two days of care and then not be able to pick up in the evening but only during established hours.

For people, who planned to drop-off early on Day 1 and late on Day2, I'd charge a half-day at least. Otherwise, people would try to take advantage.

I'm boarding a dog right now and the original plan was to have him from Friday-Wednesday. The parent dropped him off Friday morning (later than I asked) and told me she planned to pick him up Wednesday evening. Rover calculates this as 5 days of boarding. Since the dog will be in my care for 6 days I am trying to explain to the parent that I missed that this is technically six days so I would have to charge her for an additional day but as a "Doggy Day Care" service and fee. She is fighting back and telling me she expects the original amount to be honored and that she will have to pick him up as originally planned, between 8 and 9 PM Wednesday night. I am brand new to Rover and this is my fourth booking and first Doggy Boarding booking so I didn't realize until now that a whole extra 12 hours is more than five 24-hr days of care. I am hoping this will get resolved. In the future I HIGHLY recommend that Rover have the search quest include the TIME a parent will plan on picking up their dog as that is important to knowing how much care you will be giving. Just as a hotel has a check out time, Rover should emphasize that sitters will have check out times, otherwise the parents will be charged for more service (as they are asking for more service).