Colby H.'s profile

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commented answer Do I block out my calendar when I am booked?

Hi Hillary, Are you sure about the availability? I have a booking from Tuesday (7/14) through Thursday (7/30). It has been confirmed and paid for in full. I logged out of my account and searched for me and it still shows me as totally available for the next month?

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answered a question How often do sitters leave the dog alone?

I am kind of the opposite of most of the people here. I still have a full-time job and would be leaving the dog alone for the majority of the day (I come home at lunch to see the dogs, make sure everyone is doing well). But I am also abundantly clear about this during my conversations with the client, even before we get to the meet & greet. I tell them my work schedule and that I will be home for lunch and then spend all night from 530 on playing with their dogs and hanging out. I also tell them during our conversations that, given my schedule, more independent dogs that are already used to being alone while their owners are at work are the best fit for my house. I am constantly booked, and I think a good portion of that is because I am completely and 100% honest of the expectation of time that I will be with their dogs and what they would expect with me. I also do meet & greets that are anywhere from 30-90 minutes to guarantee that they are going to get along nicely. If I were to leave my dogs with someone else, I would be fine with that expectation too, since my dogs would way rather play with other dogs than with a human anyway. To me it's more of an option of their dog getting some during their time away, or being kenneled. And again, with a full disclosure of information to the pet parent, they can choose if my style suits them or not. But I'm totally booked up for the next month and a half so at least a few people are OK with that..

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answered a question Do I block out my calendar when I am booked?

Thank you both for your response!

asked a question Do I continue to message when they stop responding?

I had a customer reach out to me to reserve a stay. I responded in about an hour and a half, saying I would be delighted to watch her pup! The stay in question was for two full weeks, next month. I walked her through my questions/requirements for such a long stay (accurate vet information with phone number, etc.) and I have not heard back from her. I have only been with Rover for two weeks now, but I have booked four stays in that time and I have always had extremely prompt and excited conversations with the customers who have reached out to me. Is this normal for a customer to become unresponsive? Is it worth it to send a follow-up message asking if they are still interested or would that come off as hassling? Thanks!

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asked a question Do I block out my calendar when I am booked?

I only like to take dogs from one owner at a time, and I have indicated this in my preferences. When I am booked by a customer, does that time show up as busy to all other clients? Or should I be going in after I am booked and manually switching my availability to Unavailable? I do not want to have to turn down work due to already being booked, I would rather just appear busy and have customers not request me? I emailed Rover to find out but that was two weeks ago and I have not heard a response. Thanks!