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Do I continue to message when they stop responding?

I had a customer reach out to me to reserve a stay. I responded in about an hour and a half, saying I would be delighted to watch her pup! The stay in question was for two full weeks, next month. I walked her through my questions/requirements for such a long stay (accurate vet information with phone number, etc.) and I have not heard back from her. I have only been with Rover for two weeks now, but I have booked four stays in that time and I have always had extremely prompt and excited conversations with the customers who have reached out to me. Is this normal for a customer to become unresponsive? Is it worth it to send a follow-up message asking if they are still interested or would that come off as hassling? Thanks!

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Yes, it can be normal. Clients might contact multiple sitters and, based on timing, meet with and choose another sitter, find alternative boarding arrangements for their pets, or their plans might have changed. However, there is nothing wrong with following up with them once to ask where you stand in the process and if you can provide further info or have a M&G. Following up would not be considered hassling or pushy, but an example of your professionalism. Every good business person follows up on meetings, sales leads, etc. It's great to read that you've been booking some jobs, but not every contact will turn into an engagement unfortunately and you never really know why.