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| commented answer | Why doesn't Rover let Sitters share info about dogs? Lack of support is disappointing and doesn't make any sense for the business model. Rover wouldn't exist without the great sitters that many owners value and rely on. Why isolate sitters, or worse, drive them away by not coming to their aid when in need? |
| commented answer | Why doesn't Rover let Sitters share info about dogs? Beyond. So disturbing! |
| answered a question | Why doesn't Rover let Sitters share info about dogs? YES. We need access to dog and owner reviews (similar to Uber/Lyft as others have already suggested). If owners can view ratings and stories on sitter profiles, we should be given the same opportunity to make informed decisions about who we invite into our homes. Usually a meet and greet is enough, but testimonials would even better prepare sitters. I would specifically like insights to be shared about experiences with owners (good and bad). I have a 5 star rating and have watched over 40 dogs in a six month period. I have had nothing but great interactions with owners, and only a few minor incidents with poorly behaved dogs. On Sunday, I had my first terrible experience that left me reeling. An owner came to pick up his dog after a stay and recorded a video of me on his cell phone, without my consent and on my property, during the entire duration of the pick up. It was bizarre, inexplicable and left me feeling beyond uncomfortable and stunned. I called Rover Support to report the incident and get advice on what I, or Rover, could do to educate the owner that this was inappropriate. I was also looking for support from Rover to stand behind me as one of their sitters. The representative was sympathetic and agreed this was "peculiar behavior," but didn't offer me any real support at all. I asked if they would consider contacting the owner directly and ask him to explain his actions. Rover Support refused, stating it would only escalate the situation/problem. They also said if I wanted to discuss my discomfort and question the video, I would need to contact the owner myself. Rover Support also told me to have better judgment during future meet and greets. I didn't appreciate that "advice," as that is Rover pointing the blame finger at me. I wrote a one star review of the stay, detailing my entire experience with the owner and dog. I sincerely hope Rover finds a way to make my testimonial available to other sitters in our area. I don't want this to happen to me again, or anybody else. |