Sara F.'s profile

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asked a question My account is on Pause after an owner contacted Rover. Has this happened to you? Where does it go from here?

I recently got an email from Rover saying that an owner believed that care expectations were not met. This put my account on pause until I responded and deactivated if I failed to respond. I responded quickly upon seeing the email. Has this happened to anyone else? Have you ever had an owner be unhappy with your service but not say anything to you and go straight to Rover to report? I had a lot of pending sits for this upcoming month with a few meet and greets scheduled for tomorrow and this week, what can I do if my account is on pause?