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| commented answer | Why on earth are Rover 'Now' fees an ABSURD 40%?! IT'S ROBBERY??? Couldn't disagree more. We CAN do something about it. Instead of letting people being taken advantage, we can speak up and convince Rover to change their policies. "Rover's business is Rover's business' is the most vague statement I've ever heard. Uhh, what?? It's also my business, I work for them?? |
| commented question | Why on earth are Rover 'Now' fees an ABSURD 40%?! IT'S ROBBERY??? You're totally right Ashley. I actually had Wag cancel my application because I found out about their massive take of 40% per walk. I figured I would just stay loyal to Rover...but they don't tell you upfront that your service fee is about to double to an insane 40%. |
| commented answer | Why on earth are Rover 'Now' fees an ABSURD 40%?! IT'S ROBBERY??? Nope! No tipping feature, and they don't do anything to encourage or suggest that people use the Rebook feature if they found a walker they're happy with. |
| commented answer | Why on earth are Rover 'Now' fees an ABSURD 40%?! IT'S ROBBERY??? Hi Walt, very much a common sense answer that doesn't do anything to contribute to the question of the ethics of the increase in Rover take for this service...but thanks I guess? |
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| asked a question | Why on earth are Rover 'Now' fees an ABSURD 40%?! IT'S ROBBERY??? Can someone from Rover explain to us why they think the Rover 'Now' service should straight up DOUBLE the percentage they take from 20% to 40%?!?! This is absolutely disgusting. Rover 'Now' doesn't even provide anything extra! It's just a money-grabbing way for them to capitalize on people who are available on short-notice and then come take ALMOST HALF their compensation, for doing nothing in regards to walking the dog. Now I'm told the reason for this is to provide the extra 'On-Demand' support. So to get the same Rover Support that's already available, just as a specific 'On-Demand,' you have to DOUBLE the percentage taken?? This is just absurd. I appreciate the people of Rover Support, but taking 100% extra fees for this 'service' is absolutely unnecessary and unwarranted. Most of my contact with On-Demand support looks like this: Me: "These instructions are wrong' Support: "Have you tried calling the owner?" Just like that everytime. Which really isn't even Rover's fault, everything we do happens at a local level and there's only so much a 3rd party can provide in terms of support. Which just goes to prove my point that we absolutely don't NEED a dedicated On-Demand support team. I will easily opt out of it to get my other 20% back if they want to provide that option. Where my Rover Now walkers?? We need to join together and let Rover know this is NOT OKAY!!! You work hard for your money!! We deserve more than this!! Do the RIGHT THING ROVER! |
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