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| commented answer | How do I refund the full amount for a cancellation? Thank you Hillary, this helps :) |
| asked a question | How do I refund the full amount for a cancellation? I am supposed to have an active stay starting tomorrow. I received a text a 1 pm today asking to cancel. The owner broke her wrist today and is at the emergency room now. Needless to say she is not going on vacation any more. The owner is incredibly nice and even offered to send me a copy of the MRI or dr. note. I would like to give her a full refund. Is this possible? If so can someone walk me through how? |
| commented answer | Dog I am sitting attacked my dog - what do I do? No bones or toys. They were excited I had just walked into the door and Winston must have gotten too close to her and she snapped. No other aggression was shown on her part. |
| commented answer | Dog I am sitting attacked my dog - what do I do? Thank you! |
| commented answer | Dog I am sitting attacked my dog - what do I do? He is doing well. He is a trouper. He's continuing his medicine. Other than the traumatic experience and a little bit of his ear missing he will be fine. |
| commented answer | Dog I am sitting attacked my dog - what do I do? There was only 1.5 days left in his stay. I was tempted to ask the owner to pick up the dog, but I knew he was out of town and didn't have many options. Also this happened at night. |
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| commented answer | Dog I am sitting attacked my dog - what do I do? He just sent me a message checking on my dog and offered to pay which helps. But still traumatic. Rover did inform me but it didn't quite hit the $500 mark. |
| asked a question | Dog I am sitting attacked my dog - what do I do? The dog I am sitting attacked my dog. He took a bite out of his right ear and nicked his left ear, leg, and toes. The bleeding was uncontrollable because he nicked an artery and my dog has lost a chunk of his hear for the rest of his life. I called rover support/helpline immediately after the incident and informed the owner. Am I allowed to as for payment of the vet bills? It seems like the least they could do, especially since I didn't make him come home early from vacation to pick up the dog. |