I'm really sorry your first experience with Rover was so disappointing. As Deb suggested, give customer support a call so they can look into your situation. They will also assist in finding you a replacement sitter at no extra cost to you whenever a sitter has to cancel a booked stay, no matter what the reason.
Though there are a few Rover employees who post on this forum, this is mostly a group of other pet owners and sitters. All Rover sitters are independent contractors, essentially using Rover's interface for advertising our own businesses and their insurance and support. While my experience has been generally positive with other sitters I've communicated with, there are always exceptions. Rover takes complaints seriously and will investigate customer concerns, and potentially deactivate the accounts of sitters who fail to meet their standards.
I hope your experience doesn't turn you off Rover entirely. There are a lot of fantastic sitters on the site. Since you've already had a bad experience, I'd recommend focusing your search on sitters with a lot of positive reviews. Especially reviews which mention things like excellent communication and responsibility. All reviews with a "verified stay" next to them come from real requests.
Wow, no excuse for that. I am a sitter and a customer & would never do that. You need to follow through &call and lodge a complaint and make sure they let you do a review. You usually get an email after your stay asking for a review. When you call make sure the sitter didn't give you a bad review!
Well I'd like to share my horror story. Hope about hiring one of your sitters Hanna. She shows up sometimes and then decided to leave my dogs overnight in s looked house for almost 24 house close she was scared staring there whil my husband and u are over seas. We had watch our pups online with no
Mesns to get out. Thank goodness wrre had a backup person landed. Once in back in the u.s. i will make sure to call the company. Horrible situation
I also want to file similar complaint against both the sitter and company. The sitter left me high and dry after "her neighbor had a concern about the number of dogs" in someone else's property, and the website/company Rover, only allows a small limited number of booking inquiries in a day. WTF?!?!?
I have a 2 yrs old lab who I found a sitter for who on her profile said she had a yard. When I arrived, the conditions were not at all how she explained and told me she thought my dog was fourty pounds because of my profile which was a clear mistake. Rover refunded me only half the amount.
It’s easy to misjudge a dogs size by a picture This happens to me a lot I can’t tell by the picture what exactly dog looks like I don’t mind a bit but it’s easy mistake when customers pics don’t show the size well and Rover sitters don’t ask for specifics Working in peace matters resolve issues
I left specific instructions on how to walk and feed my dogs. I had to ask her how it was going and she only sent 1 photo and it wasn’t of the dogs. Just a blank screen. I get home from my trip and there is poop and pee all over my house. My dogs were left alone for 4 days.
Omg I thought my story was bad
I tried Rover for the first time and booked a reservation with Michael or 7/19 through 7/22 plus 7/25. from 3pm to 6pm. No one showed up or called. I would like a total refund. Received a message from Charley. Maybe Charlie could call me. R. Ferro 504.621.8557. Will call VISA in am. SAD,
I contacted 2 pet sitters off of Rover at the beginning of July. My trip is at the beginning of August. Corespondence with each is like pulling teeth. They each set up a day to meet but when the day arrived and I tried to confirm, they ignored my messages. TWO SEPERATE SITTERS! Won't be using Rover.
After our usual sitter had a last minute emergency, I booked Delaney D to come walk our dogs. We’ve used the service several times and she said that our address was incorrect, despite being on our road and is calling to help her navigate. She said “I’m wasting gas & going to my next appt” then left
What’s a number to call to file a complaint
I booked a sitter named Gillian for a week in June and 1 boarding in March and I'm grateful I canceled both. She rescheduled intial introductory meeting 3 times and yesterday didn't show up. No calls or texts to apologize. Waiting for my refund now.
I have been booking sitters from Rover for over a year, and I am very upset because Rover is always charging me extra weeks when I clearly specified the starting & the ending date!!! It has happened about 3 times, I have to call them to stop charging!!! Not very happy with the service, but need them
Reanna in Fort Worth Texas was not a reliable sitter.