Does Rover charge by the day or for the number of nights? i.e., If someone comes in on Friday and leaves on Monday, is that counted as 3 days' fee or 2 night's fee?
The "nightly" charge is for a 24-hour period. If someone drops off a dog on Friday at 9 am, the customer would be charged for 3 nights (Friday, Saturday and Sunday) if picked up by 9 am Monday. If the dog is picked up at, say, 7 pm on Monday, there would be an additional daycare charge as determined by the sitter. You have to look at both dropoff and pickup times.
As Karen stated it is a 24 hour time period. If someone picks up a few hours earlier I don't reimburse because it isn't broken down into quarters per hour. Before the pet sit but after the booking, if someone decides they will be back and pick up a day earlier I will reimburse that day. I have mostly repeat customers so I will work with them. -Kathleen D.