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Why are space numbers not viewable when contacting sitter profile calendar?

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Hello Rover support Team! We need to share this frustrating situation we are facing every day when we update available space numbers on our sitter calendar which are not viewable for the dog owner searching availability on the profile page to contact the sitters calendar. When we are searching for our boxer Rox to stay in sitters homes in our area, the availability calendar omits available space numbers and only refers to denotes available or unavailable. We do not get the same information updated by the sitter on their calendar as far as available space numbers therefore we don’t know if our boxer Rox would be the only one or would he need to overlap with another owners dog. Updating available space numbers on our sitters calendar is just another waste of our time since when requests coming in for customers searching for their dog but are not OK with an overlap. If you could show the available space numbers as they are updated daily by us on our sitters calendar to be viewed as the same as on the contact this sitter calendar it would make a whole lot more sense for everyone involved. Thank you Jean & Wendelin

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Wendelin & Jean L.

We listed 3 spaces as the max amount of dogs because there are households with more than just one dog. We also chose to be flexible to accommodate one other client to overlap in the same time range as long as it does not add up to more then the max amount we can watch. We update the available space numbers each time we accept a request and lower the amount of available space numbers on our sitter calendar. When we as a pet parent search the profile page of a sitter in our area for availability to an overnight stay for our boxer their calendar omits space numbers that are still available. It just denotes as available or unavailable. We as a dog parent are missing out of important information and are frustrated with the additional time it takes us to check with the sitter and to find out as the end result that our boxer would need to overlap with anther dog that is already booked. If the space numbers can be visible for the pet parent to be the same as updated by the sitter we would instantly know if our boxer would need to overlap and we could move on without wasting precious time. Jean & Wendelin

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Carmen C.

Hi, Wendelin and Jean,

Your concern is valid and it sounds like you are frustrated. Unfortunately, this Q&A Community is made up of Rover sitters and Rover friends like yourself, not by Rover Support.

I suggest you contact Rover Support at https://support.rover.com/hc/en-us/re... and pose your question/suggestion to them.

Good luck!

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Why are space numbers not viewable when contacting sitter profile calendar?

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