I have tried three providers to get my dog watched. Two have refused and one did not reply. My card was charged three times!
Hi Nancy,
Rover doesn't ask for your payment information until you and the sitter both confirm the booking by one of you selecting the "Book it Now" option from your inquiry and the other party accepting. Did you book the stay and then cancel? If so, depending on the sitter's cancellation policy, you may not have been eligible for a full refund.
Rover recommends that sitters and clients always meet before agreeing to the stay to eliminate the exact problem you're having with sitter and client incompatibility. It's very important for everyone to get acquainted beforehand so you both know that your dog will be a good fit with the sitter.
If you didn't book the stay, then Rover shouldn't have your payment information and the charges may be related to something else. I would suggest you should call Rover Customer Support ([Edit: Rover’s contact options have changed. Visit the Rover Help Center at https://support.rover.com/ to find the phone number, help articles, or chat with the team]) to find out the specifics in your situation.
Hope this helps- Laura
The above response is completely false. I also submitted two booking requests and both were eventually declined, but Rover charged me for both!
I agree. I was charged twice the first declined my request and I was eventually refunded the money. The second never replied and I’m charged still and no one will help!