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Question about receiving payments?

I have been walking a dog for a month now and the pet owner says she has paid me multiple times but her payment keeps getting re-deposited back into her account. I re-submitted my banking info, for which I received confirmation from my bank. I just went into Rover Help and discovered I am supposed to be submitting Rover Cards, which I wasn't aware of. What can I do to recoup past payments?

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Good luck ! Rover is out here scamming us! I’ve earned almost $300 weekly and the most I’ve gotten is $134. Not to mention Rover takes my tips too ! It’s sickening , I suggest you go on Facebook groups and get the word out for your services and do it that way !

Call Rover so they can help you! You will get paid for your services. You MUST use Rover cards for each walk or visit. Rover will help you to sort this out.

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You need to call Rover Customer Support at [Edit: Rover’s contact options have changed. Visit the Rover Help Center at https://support.rover.com/ to find the phone number, help articles, or chat with the team]