Hello I want my deductible for the vet visits, and the special food money, and the dog sitting money back because my dog apparently ate stones while being cared for and needed vet treatment. how do I get my expenses covered ?
Dog was watched by a sitter for a three days and nights, and was watched the previous year by the same sitter without incident. This year the dog had bloody diarrhea and stones in poop and gI tract starting after one normal poop at 3:30pm. At 4:30 pm she had mucous stool with stones ( I checked it).
The sitter said in a text - "don't focus on us". Well the sitter had the dog, unless he farmed it out somewhere else, who else do you focus on?
We didn't have her for three full days. She was fine when she went and had internal injuries from stones after being there for Three nights. She had never had any problems like this before. She was sick for about one week and had to go to the vet and received X-rays which showed "debris" in her GI tract. She passed more stones and is ok now.
We didn't see the use of going "he said, she said" with the sitter. Its an unfortunate incident which obviously occurred during his watch, and obviously we would not be able to use that sitter again, but he says in a text that he has had only positive feed back since coming to New York, and since 1967 at his previous location. I don't dispute that, but this happened. We want reimbursement for our expenses: the deductible $250, special food ($94), and the sitting fees ($99.90). Thats the minimum right thing to do. We have not left bad reviews on the site, or any other site or social media sites. We wish to keep this private, receive our expenses, and leave up to rover the incident and its investigation so it can not happen again. "Don't focus on us" is not an acceptable solution.