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I am furious! My messages to my clients keep crashing thru Rover.com?

I am furious! We pay a big percentage for back up! I have tried 7 times this evening to send photos & a paragraph to my clients but all I get is an "error occurred try sending again". I have & I've even rebooted my computer & everything! You are hurting my business by crashing causing my promise to my clients! Why is this happening???

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The app keeps crashing on my phone too when I try to open it and when it doesn't crash, it's taking forever to open. I hope someone responds to this and fixes the issue soon.

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I don’t use the app, but in case this helps...

I’ve found that you cannot send any video through Rover to your clients. So in case you took a cute video of their pop, it will never go through the Rover assigned cell phone number nor the website.