I am getting sitting requests, where the client lists several animals as one. Is this happening to others and how do you handle it?
I’d handle it matter-of-factly in a non-accusatory friendly tone, giving them the benefit of the doubt. Communicating along the lines of maybe they wanted to make sure that there was a match before they filled out all the profiles or they don’t understand the importance of listing each pet separately, but that for rover coverage during the booking, each dog/cat needs to be added. You can help them through that process or let them know that Rover customer service can help them over the phone. Of course there’s the possibility that this was intentional because the person does not want to pay for the additional animals, but I‘d choose to not start a conversation in that direction.
The very few times I've ran into this, I've learned to pay very close attention to the profile itself. There may be one pet listed, but you see pictures with more than one. Also paying attention to the names in any of the written parts of the profile. I've never ran into an issue when asking to disclose the number of animals at the house. It helps to know if there are any other kind of animals (liked caged animals) that may be overlooked. It's a great way to break the ice if you're going to ask about any unlisted or improperly listed pets. I also make note to ask about houseplants. It's another good way to sideline into the conversation in a non-accusatory way. Doesn't hurt to know about the plants either, in case there is an allergy issue or a dangerous plant for certain animals. Etc, etc... It happens, but there are ways to deal with it and make sure you get your money. I just do adjustments.
This has happened so many times over the years and after a horrible experience with a major scammer of a client I completely revamped my About Me section. In there I state, I will NOT even set a meet and greet without all animals being listed. I will NOT discuss discounts until all animals and their needs are discussed. While yes people make mistakes there are far more people in the world trying to save themselves money and defraud the system. Everyone deserves to be paid for their work and more importantly their worth!
Karla, why do you even bring up 'discounts'?
I don't, they do! They want to try and get the cheapest rates they can. Which is why I say I will not discuss it until after we meet.
Karla, if someone asks about discounts (which no one ever has), I would just say no. My fees are as posted. If they want to pay less, then contact a sitter with posted rates that they can afford. If you tell them you'll discuss after the M&G, then they know they can get you for less.
Karla, Note #2 in your profile states: "I am happy to provide a discount, ONLY AFTER a full disclosure of the required care is provided." Why you are even bringing the possibility up is beyond me. You are devaluing your services without them even having to ask. SMH
I recently booked with a couple who has 5 cats but just grouped them all together as 1 on the listing. Should I just not make a thing about it since I’ve already booked? I know I will get paid much less if they are not all 5 listed. Hmmmm
Each animal must be listed to be covered under the insurance and liability. If any of the animals don't need care then the rates can be adjusted.