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Why have I been denied access to a client's info?

Karen M.'s profile image

Has anyone ever experienced this. When I tried to access a client's file tonight via the link in the original request text message I was denied access by Rover. This job started today (4/15/22) and has been confirmed by both of us so I don't understand why I can't access her file via the app. Is there a fix for this?

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Karen R.'s profile image

Call Rover at [Edit: Rover’s contact options have changed. Visit the Rover Help Center at https://support.rover.com/ to find the phone number, help articles, or chat with the team]

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