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Where is our Dog?

asked 2020-08-17 19:33:58 -0500

Your sitter lost our dog... Then she went on holiday and pretended it hadn't happened. We are still broken!!!

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answered 2020-09-14 20:55:45 -0500

I agree Rover support is best when those type of things happen. Obviously having a meet and greet with potential sitters are important. I notice the ones who take their job more seriously usually have higher rates and more reviews. I've had to pay twice the normal rate is find someone reliable, but it's worth it.

Sorry to hear of your situation.

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answered 2020-08-18 00:02:53 -0500

You need to call Rover Customer Support at 888-453-7889. They don't come here.

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We did that... In October, when it happened. 🤔 After the sitter went on holiday 2 days later, I received sympathy phone calls from Rover for a while. But no-one did anything to actually find our beloved boy. The sitter was a clueless kid who expected us to feel sorry for her!!!

Jonathan W.'s profile image Jonathan W.  ( 2020-08-19 12:43:50 -0500 ) edit

She sat dogs for easy money for a laugh with her mates. The one thing we expected from her... To keep Iggy safe until we picked him up, was not top of her priorities!!

Jonathan W.'s profile image Jonathan W.  ( 2020-08-19 12:47:53 -0500 ) edit

Then she went to a Birthday Party the next day. Left the country 2 days after... My partner and I had commitments the following Wednesday... We both had to leave London.

Jonathan W.'s profile image Jonathan W.  ( 2020-08-19 12:51:54 -0500 ) edit

We searched and did everything to find him with no help until we had to leave...

Jonathan W.'s profile image Jonathan W.  ( 2020-08-19 12:54:24 -0500 ) edit

I guess Rover sent us a poster to print up. That was it!!!

Jonathan W.'s profile image Jonathan W.  ( 2020-08-19 12:55:17 -0500 ) edit

No accountability and basically left us bereaved and helpless. We never had human kids so Iggy was everything to us...

Jonathan W.'s profile image Jonathan W.  ( 2020-08-19 16:46:01 -0500 ) edit

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