Where does it show that a night of BOARDING is basically a 24 hour period?

Rover's info on this is:

https://support.rover.com/hc/en-us/ar...

Many sitters, including me, charge a late pick up fee. It's in my profile, is covered in texting before the MnG, and at the MnG. I am very accommodating on when folks can drop off and pick up, but they will...and do...pay for this, if they need extra hours. This is business not a volunteer work ☺️

I would suggest you cover this with clients before the booking.

I ask for pick-up and drop-off times prior to booking. I explain that my pricing is based on 24hrs and that I charge by a daycare rate beyond that. Of course, it's subject to my availability, and I don't get into hourly pricing. I charge for extra time based on half day (<4hrs) or full day (>4hrs). Getting clients to commit to specific times is important to me and I find that making them pay generally works. If someone doesn't abide the time frame I'd hesitate to work for them. But, I haven't had this issue because I think the advance notice weeds out the moochers.

I have a pretty relaxed policy about pick up and drop off, or at least I did and still do for some clients. The short of it is that I realized that it's not fair for the clients that always pick up within the 24 hour window that other clients have their dogs with me 29 - 36 hours consistently to pay the same amount. That being said, I give them a grace and even a discount on that last day or a previous night drop off if they have an early flight or something. I've also had some clients pick up early and not requested a discount or have tipped me. So if they go a bit over a 27 hour period I don't sweat it because I know it will all even out or even come out in my favor. However, if a client consistently expects a late pick up without a charge I nicely let them know that I've been giving them a break but to be fair to all clients I need to start charging extra if they go beyond 27 hours on the last day. I don't do hourly; I charge either half day for less than 6 hours past the 24 and a full day for more than 6. So far I haven't had any client's balk at this but if they did I would let them know many sitters don't have a grace period at all. Good Luck!

My question back to this: so Rover only books what it thinks is a 24 hour period? So for me ... they dropped her off at 630am Friday and will not be picking her up until about 930p Sunday ... this is almost 3 full days. However, Rover only charged them for 2. This is so much extra and I wasn’t aware. Do I go in and adjust the booking after a talk with them? Do I discuss the difference and then have them pay it to me? How does this work? Rover should have times be entered when booking for this kind of thing.