Where does it show that a night of BOARDING is basically a 24 hour period?
I have a client that thinks a 36 hr. period is fine for boarding -- i.e., drop off at 9am Saturday and p/u at 5pm Sunday. When I called her on it, because its happening repeatedly and getting longer and longer, she accuses me of being inflexible which is what she liked about me. I tried to explain that working drop offs around her baby's nap schedule, or her husbands work schedule is being flexible. Being expected to watch her dog for 36 hrs. for the same money another pays for 24 hrs. is unfair. She eventually cancelled the booking, and I bet won't contact me again. I saw several postings of similar situations and people made reference to this being on the Rover site. I can't find it. Can anyone tell me where or send me a copy? Appreciate it -- great dog -- would like him back. Thanks!
Personally, as a petowner, having used other boarding options, I would always think that 24 hours was standard.
I didn't realize that was a thing. I have many clients who drop off 8 am and pickup 10pm due to flights and sometimes my schedule. You can always modify the price too. Or offer pick up, drop off fee if they are local.