Account is in the negative...why?
Hi Rover Family
why is my account in the negative
2 Answers
Did you purchase anything from Rover, like a background check or protection package? On your Dashboard, click on Payment History, which should be right under that negative balance. Then click on "Paid" or "Other." I would think whatever is responsible for the negative balance should show under either of those categories of payments.
Did you select to have the Rover Protection Package? If so, if shows a negative balance if you don't have sufficient funds (because it only takes it out of what you are paid by clients and not paid by you up front), but it usually goes away once you have booked enough stays to pay it off. If that's not the case, I would contact Rover about it!