If a client tells me they have three dogs but only has one listed in their profile, how do I charge for house sitting/ boarding? Additionally, I was wondering in general if Rover automatically charges more for multiple dogs or not. I keep my rates at $25, but I feel like that is not enough for 3 dogs.
No, it is not enough for 3 dogs. Ask the client to create profiles for each of the dogs. That way they are covered by Rover's guarantee and support. Moreover, then the charging would be automatic and you wouldn't have to manually adjust the booking request.
As far as your rate table goes, I took a look and have a couple of suggestions. You may want to create a slightly lower "additional dog" fee when you are house sitting but raise your puppy rate for every situation since they are more work. At $25/night, I have to assume you are not staying at the client's home and providing care for a 24-hour period. Are you charging them for every service, like walks, on top of the house sitting and boarding nightly charge?
I got totally "dogged" by a situation like this. I started my account and had my house sitting prices at a very low price. I had a client book 6 days of house sitting for GR and Choco Lab 6 mnth old pups. I neglected to negotiate daily walks and the clients assumed I would spend my entire day w/them
They then complained to Rover customer support and the agent canceled the booking...as the client was at airport headed to Paris. So now I am dog sitting and being questioned constantly about my comings and goings while also being monitored by cameras and not covered by Rover at all...
☹️. Similar situation happened to me. These situations r determining whether I start charging ala-carte for my services instead of the per dog per night charges I have. Also think that I am going to make a comparison chart of Commercial Pet Services (Kennels and such) in the area for reference.
Yes you should charge more per dog and the client needs to correct their profile on Rover so the next person doesn't find out the hard way. If I am boarding dog, I charge $30 for the first dog and $26 for each additional dog , but I will only take 3 dogs at a time and they have to be from the same family. If I am house sitting it is the same rate but after having the meet & greet depending on the circumstances I might adjust the rate.
