score:
0

Why is Rover interrupting my communication with my clients to ask me "Do you love Rover?" ?

While I'm trying to manage my visits on the Rover app, a message keeps popping up asking me the question "Do you love Rover? Yes or No?" with the option of clicking "yes" or "no". I do not appreciate this question popping up and interrupting my work. I'm in the middle of trying to communicate with my clients! This is an invasive action on Rover's part and completely takes over the screen and I cannot do anything else unless I answer the question. I refuse to answer the question because of the forced manner in which it is presented to me during my work. Also it's such a vague question! Love is a very strong word and does not accurately describe how I feel about Rover. I appreciate Rover and the opportunity it gives me to work with dogs. I have things that I like and dislike about Rover. But I cannot say I love or not love it. I have no idea what happens when I hit yes or no and do not wish to find out because I'm in the middle of a visit and don't have time to be taken to another page if that's what happens. So I wind up just completely closing the app and restarting. But it eventually pops up again! Is there anyway around this?

2 Answers

Sort by » oldest newest most voted
score:
1

Have you complained to Rover? They're not going to see it here. Try the webmail contact form that you can access from Help:

https://support.rover.com/hc/en-us/re...

or just call them at [Edit: Rover’s contact options have changed. Visit the Rover Help Center at https://support.rover.com/ to find the phone number, help articles, or chat with the team]

Someone here might have a workaround or some advice, but it is always a good idea to give a company feedback on its app, otherwise they just assume it is wonderful.

score:
0

Rover is always asking for feedback whether it is provided via the App, the help portal or by phone. We all have to just learn to deal with their frequent prompting and move on

Comments

Of course, it's completely understandable Rover needs feedback from their sitters from time to time. But I find it extremely inappropriate and unprofessional to ask "Do you love Rover" while I'm in the middle of a dog visit and not let me move forward on my app until I answer "yes" or "no".