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What happens if my dog bits a Rover employee while in their care?

We are seriously considering Rover. Our dogs are not the most social creatures. Definitely more bark than bite. Both rescues but one had a violent past and was abused. Right after we got her, she would act aggressively towards people she didn't know. So we've been very careful with her. Having said that she hasn't displayed that behavior in years. But still, Rover would be a new experience for her. Someone strange in her house etc. We have boarded her before with no incidents, but this would be the first experience like this. Just being safe. Thanks for any input.

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Some stranger in her home could be a problem even after meeting. Do a few meet and greets and test dog with another meeting while your out of site ONLY if m&g goes smooth. Home boarding at sitters house might be a better option depending on why the dog might bite. Fear, Territory, Aggressive?

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Hi Matt,

Its a bit hard to determine which Rover Service you are considering but possibly having a sitter stay in your home or having your dogs go to a sitter's home for boarding. Most sitters will want to have a meet and greet with you and your pups to see how the dogs react either in your home or at the sitters home, depending on which service you are requesting.

My best advice is to search Rover for sitters in your area and take some time to read the sitters profile, it will give you a feel for the quality of care providers on our platform. Narrow your search to the sitters you like and start a booking request, then have several meet and greets until you find the sitter you are most comfortable with. Best of luck

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If a sitter decides she/he feels confident enough to handle your dog and gets bitten, then the sitter won't be covered by the Rover Guarantee. You should definitely have a numerous meet and greet and since you want the sitter to stay at in your home, you should do a trial too to see how your dog reacts to the person. Make sure your dog and the sitter are "friends" before you leave them home alone. Good luck :)

What's covered?

Vet care for injuries to a “Rover Dog”—i.e., a pet owner's pet(s) in a sitter’s or dog walker's care, custody, and control
Vet care for injuries to the sitter’s or walker’s resident pet(s) caused by a Rover Dog (in cases where the pet owner may be otherwise liable)
Physical damage to a pet owner’s personal property caused by the sitter or walker, or the sitter’s or walker’s resident pet(s)
Liability for injury to certain third parties caused by a Rover Dog

What's not covered?

Injury or damage that arises during a Meet & Greet or otherwise outside of the service dates of a confirmed Rover booking
Long-term vet care—i.e., care that extends more than 30 days past injury
Treatment costs for preventive care, or medical or veterinary bills resulting from an illness or a chronic or pre-existing condition
Preventable conditions such as fleas, ticks, or parasites
Damage to a pet owner’s property caused by his or her own pets, or damage to the property of a pet care provider or someone related to or residing with the pet care provider
Injury to the pet care provider or pet owner, or someone related to or residing with the pet care provider or pet owner

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Thanks Lenka! :)

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Hi Matt, welcome to Rover.

Here's a link to the Rover Guarantee and they list what's covered and what isn't. Unfortunately a bite to a sitter is not covered under the Rover guarantee. You can read more here: https://www.rover.com/guarantee/us/

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Jennifer I do not agree, the guarantee covers expenses if a sitter is bitten after the $250 deductible is met.

That may be, but under 'whats not covered' it clearly says: "Injury to the pet care provider or pet owner, or someone related to or residing with the pet care provider or pet owner."

Homeowners insurance will be the first payer if in a housesitting environment. That said many policies have clauses that minimum the insurance companies liability. Especially renters. Now if you are boarding consider having specific business and identification coverage.