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Where do I direct a customer to where they can leave a review from a confirmed stay?

Hello,

I have a client who is trying to rebook and I asked her if she could please give me a review from her previous stay. She is new to Rover and is not able to find a way to leave me a review. Does anyone know a way to direct her to where she can do this? I think Rover sends out an email after the stay with a link to this, right? Any additional information would be greatly appreciated.

Thank you, -Christine C

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3

Deb A.

Book a Stay
Irvine, CA

Yes, Rover sends out an email, but in case it got lost, the attached link shows the steps for the client. https://support.rover.com/hc/en-us/ar...

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Carmen C.

Was her first stay with you booked through Rover.com? If not, she cannot leave a review for you. She can, however, leave a recommendation. You may have to ask Rover for that link again - you received it when you first signed up.

Comments

Yes her first stay was booked with me from http://Rover.com. Thank you.

Christine & Cory C.

In that case, Deb's answer should help.

Carmen C.

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Where do I direct a customer to where they can leave a review from a confirmed stay?

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