Is there a way to send someone a message without requesting a sitting?

asked 2015-06-19 10:17:50 -0600

As a sitter, sometimes if I'm unavailable, I'll want to help my clients find another sitter. If I have to send a sitter request to another sitter but for someone else's dog, it makes it dificult. Isn't there a way just to ask someone a question through messages? Or, like an actual real forum where I can get a separate message inbox for questions related to services offered?

The way the site is set up can be inconvenient.

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answered 2015-06-19 14:42:36 -0600

I always say that they have the option to call Rover Customer Support for help placing their dog, and give them the number to call 888-453-7889. Rover has lots of sitters they can call to help a dog owner, even at the last minute. We know a couple of sitters because they have used us to sit their pets. I go to their profile, copy and paste the url into a message so the client can copy and paste into their browser...and tell them to say I referred them. I also say I don't know their availability...or if I want to go the extra step I can check the sitter's calendar first for them. I wouldn't refer anyone to a sitter I don't know...leave that to Rover. Believe me, Rover will handle them for you and make you look professional.

No one can send a message without requesting a booking unless they are a past client/sitter.

This is the only forum I'm aware of so if you or anyone has policy question call Rover support, they are great.

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answered 2015-06-21 00:53:41 -0600

Exactly like Craig said, direct them to search on rover or take advantage of the customer help line and talk to someone directly. And again I would only recommend a sitter you personally know or have used in the past. You don't want someone else's services tarnishing your reputation.

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