How do I book a client who called me by phone
A client wants to book a stay, but it is not in my inbox.
2 Answers
Sure, it's ok to build a rapport with a new client over the phone. But to book a stay and the client doesn't follow the online signup steps properly, and I can't clear things up or don't want to offend them (since they are probably new to Rover), I suggest that they call Rover support and I give them the 888 number. If they need someone to walk them thru the process, Rover will, and get the booking. Shawna is right, always book thru Rover, they got your back. If this is a previous client who booked thru Rover, they shouldn't be calling you and should know better. Always say they need to book thru Rover --that their dog is covered for vet insurance is a great reason that they'll understand.
Hello Barbara, First off it is awesome that you got a client to contact you, but its always the best to book them directly thru the http://rover.com site. You wont believe the benefits are better and the piece of mind you have knowing that http://Rover.com has your back if anything should go wrong. Just politely ask them to book online, even offer to walk them thru it on the phone, trust me a little extra attention to the client goes a long way. You are trying to set yourself apart from other sitters so take pride in yourself and things will go really good. Also the set up online is awesome, any text is sent specifically to that http://rover.com pet owner, they receive their own "number" and all the communication is documented so if you ever have to refer to it , the conversations are right their. Good luck!
Also now that I have been doing this for a while, I have tons of people that "want" me to watch their dog, and will try anything for you to do it for free so now i say if they are serious it will be in my inbox. Its a business and you have to set boundaries just like life, this too needs boundaries.