Does anyone know how to adjust the rates? we give a discount to owners after the 7th day, but the owners think its for stays longer than 7 day. So we have been missing out on the extra funds. because of the way rover has it, it appears that we give a discount for all 7 days..the discount should start on the 8th day and going forward if that make sense im trying to figure the best way to make adjustment with out alienating our clients Thanks
Try putting in a discount manually under Adjustments. Obviously, you'll have to calculate the amount yourself, but it might be beneficial when someone shortens their stay and hasn't met the minimum requirements for your discount. If that happened, you would inform Rover of how much to refund the customer and you would add back in the discounted amount; if might even result in a further charge on the customer's account rather than receiving a refund. But it would be clearly identified as a "long-stay discount." Trust me, a kennel would go through that process if the client's plans changed. Just because you are working from home, doesn't mean you aren't a business.
From what I understand you can't make a rate change for certain days when they book, it's the same per night for the whole stay...I discount for stays 10 nights or longer and it's calculated for all nights, not just those for later...my suggestion would be to either just have a different rate for all nights for the longer stays, or for stays that are requested, go in and edit their nightly rate as an average before they book it. The only time this has been to my disadvantage is when someone shortened their stay and got a refund...they should have been charge my regular rate, but some things are worth squabbling over...