Modify stay after stay is booked?
How do I modify a stay after the stay is already booked. My client would like to add on an additional dog.....
Thank you!
2 Answers
I wanted to add an additional day to the beginning of a stay when an owner wanted to drop off their dogs a day earlier. I did this by clicking on "extend stay" and adding a day to the end of the stay. I then immediately when into the stay details and changed the dates to a day before the stay was originally planned to start. I think if you follow a similar route you can modify the prices for the stay date and add an additional dog.
Hope that's not too confusing!
After the stay is already booked, call Rover's Customer Support team at [Edit: Rover’s contact options have changed. Visit the Rover Help Center at https://support.rover.com/ to find the phone number, help articles, or chat with the team] and they will assist.
(If they stay had not been booked, changes can be made by clicking Edit next to the items in the orange payment box.)
Comments
Thank you!