Modify stay after stay is booked?
How do I modify a stay after the stay is already booked. My client would like to add on an additional dog.....
Thank you!
2 Answers
After the stay is already booked, call Rover's Customer Support team at [Edit: Rover’s contact options have changed. Visit the Rover Help Center at https://support.rover.com/ to find the phone number, help articles, or chat with the team] and they will assist.
(If they stay had not been booked, changes can be made by clicking Edit next to the items in the orange payment box.)
Comments
Thank you!
I wanted to add an additional day to the beginning of a stay when an owner wanted to drop off their dogs a day earlier. I did this by clicking on "extend stay" and adding a day to the end of the stay. I then immediately when into the stay details and changed the dates to a day before the stay was originally planned to start. I think if you follow a similar route you can modify the prices for the stay date and add an additional dog.
Hope that's not too confusing!