How does the Availability Calendar work for different services?
All of my boarding slots are filled from now until Easter. I have a new client that contacted me (while I was boarding her dogs for the the first time) about possibly re-booking a few days after this current booking ended because they just found out they need to go to a family funeral far away in a couple days. I told her I couldn't because I was completely booked. I felt terrible having to turn her down. I might have done it if she had just one dog but she had two and one of them was a huge, unruly Weimaraner puppy.
When she came to pick up her dogs she said "Well I looked at your availability calendar it shows you still have room." I could tell she thought I was either lying or snubbing her (she knows the puppy is difficult, she was very open about him at the meet & greet).
I looked at my Calendar that allows me to adjust how many openings I have and all my boarding slots are set to zero. However my dog walker slots are all open (I don't do day care or house sitting).
I'm thinking if she had done a regular search for her boarding dates I probably would not have come up in the results but since she was able to look at my profile because of the current boarding it looked to her like I had Availability because those dates were not greyed out because of my Dog-Walker availability.
Doesn't it seem like the Availability Calendar that clients can see should reflect that difference ?