Why haven't they processed my background check yet?

Same here. I've been waiting

Hey Anna, have you tried calling customer support? They are going to be the ones to give you the answers you need, since most of us on here are just sitters :) Their number is [Edit: Rover’s contact options have changed. Visit the Rover Help Center at https://support.rover.com/ to find the phone number, help articles, or chat with the team]