When you archive a request and state why you did not book the client, does it also send a note to the client informing them you are unavailable? Or do you also need to send a separate note stating you are unavailable (or other)?
You should respond to all inquiries directly before you archive them. There is a dropdown menu to select an answer with Rover's language about either (1) not being available or (2) the dog not being a good fit. But you are also able to write your own response. The archiving function is administrative and the reason you give there would not be sent to the pet parent. I assume it factors into the Search algorithm though.
This is helpful. I thought archiving with a reason would trigger the email. Thank you.