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Traveler and overnight profile completion

My overnight profile is pending approval but my traveler profile says it is one step short of completion. As far as I can tell, I've filled out everything necessary. I've sent a help request to Rover but I thought I'd try here too. Any ideas on what I could be missing?

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Without having access to your account, we won't be able to see. Give customer support a call if you have specific questions, they will be able to look at your profile and tell you what you need. The number is [Edit: Rover’s contact options have changed. Visit the Rover Help Center at https://support.rover.com/ to find the phone number, help articles, or chat with the team].