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How do you do House Sitting?

I want to make sure I truly understand this specific offering on Rover. House sitting would be spending the night at the owners house with the animals, yes? Would that include additional drop in visit costs or so for working for the remainder of the day as well? How do you guys work with that?

I have a repeat guest who rather than book me for 4 drop in visits for 4 days (16 visits) at $15 (regular fee) a visit like we have done multiple times, she booked me for three house sitting visits at $30 (w/ $5 holiday fee) expecting the same work for all three days. Waiving the holiday fee to make the prices the same, that's $240 versus $75, and she wants the same amount of work done during the day as well but does not want to compensate me for it and does not seem to understand that when I explain it to her. Rather that being paid $15 per visit, she wants to pay me about $4.69 per visit and does not understand that. How do you guys handle that?

Also, out of curiosity, should I be given a negative review due to this, is there a way to fight it? I'm simply preparing for the worst, and I've been given multiple five star reviews by this client but if I'm to receive a poor one due to a pricing issue that I'm attempting to resolve and does not reflect how I work with her animals, am I able to refute that?

Thank you!

4 Answers

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I do house sitting, boarding, and drop in visits. My drop in rate is $15 for a 30-minute visit, and my house sitting rate will be $45 starting Jan. 1. I have had 2 different types of house sitting assignments, all agreed upon by the client at the M&G. One type is where i make 3 visits a day, 2 30-minute visits and one about 2 hours at night, but I don't spend the night. The other I basically move into the client home and use that as my base of operations. I come and go during the day if necessary, to take care of other clients or to check on my house (I don't have pets of my own). My price includes all care for the dog. In your situation, my house sitting fee would definitely be lower than the per-visit drop in rate, but higher than what you are charging.

It sounds like your house sitting rate may be too low. Since you are basically spending a lot of time at their house, disrupting your normal routine and potentially being unable to take care of other clients, I would consider raising your rate depending on what other sitters charge in your area. It also sounds like your client is just trying to save money, thereby depriving you of previously-accepted income. I would consider whether or not you wish to keep this client, since they were previously ok with your fees.

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Most people in my area charge anywhere from $20-$40 for house sitting, and I understand having competitive pricing is normal, but I worry about being passed up if my rates are $20 higher than others around me, rather than $5 or so for walks and visits due to misunderstanding house sitting like I did

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Whether you board dogs in your home or sit for them at the client, the "nightly" charge is for a 24-hour period of care, which would include walking, feeding, playing, etc.

https://support.rover.com/hc/en-us/ar...

Of course, you have the flexibility to charge however you want so long as the customer understands and you've sent a revised invoice. When a customer requests x number of nights per dog, Rover's system assumes you are providing the full level of care described in the FAQ linked above. When a dog stays at my home, all walks are included in my daily charge.

From the questions/comments posted here, there are some sitters who choose to charge on an a la carte basis for every service provided. My rates are all-inclusive (feeding, walking, giving meds...)

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Hey Megan, it sounds like you are undercharging for your house sitting! I would adjust your rates :)

For me, house sitting is easier than drop ins because I go to sleep with the dogs and wake up with them, so it's easier to get them out and is less driving for me.

It makes sense that your client would choose the cheapest option on your profile, but you have to figure that since you will be "living" with the dogs, you won't have to wake up at 6am to drive over to walk them, and you won't have to leave your house at 10pm to walk them.

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My overnights are 12 hour shifts. Then if they want drop in visit during the day, I'll do that before I go back at night for the overnight again. Typically I do 6pm to 6am if it's an overnight stay.