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How do I report a dog sitter for not spending the night with my dogs when she was hired to?

asked 2016-09-08 22:39:20 -0600

I used a dog-sitter off of http://Rover.com with the agreement that she would stay at my home over night for 3 nights and be in and out throughout the day to check on them. What I found out from my neighbor is not only did she NOT spend the night on the second night, but that I had to have my neighbor had to go in and take care of them since they were left alone all night with the dog door closed (which I would have never done in case of fire) and virtually no water. When confronted about it the dog sitter said she couldn't spend the night with my dogs because her dog was left alone since he would have been left alone. Her response to me when confronted was that "she didn't think it was "that big of a deal" She didn't bother to text me to tell me she would not be spending the night with them which I assume was in hopes that I wouldn't have found out about it. Good thing for me I have a very adept neighbor who was looking out for my dogs....far more than the girl I hired to do the job. I had to cut my trip short and come home asap since I was left without a back-up. I'm angry and frustrated beyond belief and would like to report her to ensure this doesn't happen to someone else. She should be removed from this board asap!!!

Please advise who I need to contact to make that happen!

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Comments

Amazing & Sad!

Janet B.'s profile imageJanet B. ( 2016-09-10 17:04:01 -0600 )edit

agree! That's just sooooo wrong. I would Never! They should not be dog sitting, period.

Emily M.'s profile imageEmily M. ( 2016-09-28 16:58:44 -0600 )edit

May I ask where you are from? We just had this exact issue and the exact response from the sitter. Unfortunately we were out of the states and could not come home. We are so mad and cannot believe we paid for a service we did not receive.

Laurie L.'s profile imageLaurie L. ( 2016-10-08 22:22:15 -0600 )edit

I had a similar issue with a sitter last week. Very strong evidence that she did not stay overnight as agreed upon. I filed a formal complaint with Rover. It's not just about the money I spent, but about neglecting my dog, and hoping it doesn't happen to others in the future.

Stephanie L.'s profile imageStephanie L. ( 2016-10-28 12:17:58 -0600 )edit

That's a terrible experience. The sitter was wrong, and did wrong, and definitely should refund all money plus expenses.... I am just curious, why did you book this particular sitter? She's obviously a bad sitter, so i wonder if she had amazing reviews or was she just cheap?

Lenka (Lenna) L.'s profile imageLenka (Lenna) L. ( 2016-11-26 09:46:31 -0600 )edit

This is inexcusable. 1. Leave her a review - 1 star, and explain her negligence. It is likely that no one will ever want to book her again after seeing that. 2. Contact Rover, inform them of what happened, and request a refund. They will likely also ban the sitter. I'm so sorry this happened.

Christine N.'s profile imageChristine N. ( 2016-11-27 00:29:29 -0600 )edit

I actually just watched something about this on the news the other night! A family went on a trip, only to discover, through their security camera, that the sitter didn't spend any time with their dogs! Unbelievable!

Sara R.'s profile imageSara R. ( 2016-11-28 17:37:58 -0600 )edit

Thanks everyone for their comments. Sorry I didn't realize there were so many of you replied. Laurie...I'm actually in Colorado and am still so mad about it!! Even angrier by the fact that she has 5 star reviews which is why I contacted her in the first place. Paying her is a whole other issue!!

Jenny R.'s profile imageJenny R. ( 2016-11-28 20:38:52 -0600 )edit

The GREAT news though is that I did not let my experience with that sitter dissuade me from trying http://Rover.com again which I did and happened to find the very BEST sitter I could have hoped for! Rover still needs to know about my first experience so they can take appropriate actions! Thank you again

Jenny R.'s profile imageJenny R. ( 2016-11-28 20:44:54 -0600 )edit

I am in Colorado as well. Interesting. The sitter I used is still on this site booking stays. I left a review with all the details. She must be doing quite the sales job to get booked. I am appalled that Rover didn't kick her off. Completely irresponsible.

Stephanie L.'s profile imageStephanie L. ( 2016-11-28 21:58:12 -0600 )edit

Thank you for your sharing your bad experience. It's important to share the information, and I hope the sitter will be removed from http://Rover.com immediately. I am both a Rover sitter and a client, and always hoping that we would be able to share alerting information with others.

Michiyo T.'s profile imageMichiyo T. ( 2016-12-13 13:37:18 -0600 )edit

Jenny and Stephanie - Not sure if you'll see this, but was the sitter named Rebekah? I'm also in Colorado and this happened to us last night.

Chloë M.'s profile imageChloë M. ( 2017-06-11 05:59:30 -0600 )edit

That's very sad news, so better to hire a new sitter http://bit.ly/2jidMxx for you sweet pet.

Emily M.'s profile imageEmily M. ( 2017-11-23 00:32:57 -0600 )edit

Last week http://Rover.com sitter took in my senior dog for the week while I was away for work. Sitter said she has senior dog experience and home full time. He was locked in a cage & left to sit in his urine and feces & Rover refuses to refund because she provided the “service”. Reported to PETA.

Una H.'s profile imageUna H. ( 2018-01-19 20:41:25 -0600 )edit

This sounds like exactly what happened to me a few years ago. My neighbors notified me, and I, too, had to cut my trip short. Also, when I spoke to her on the phone (in NC) from NY, she got angry and just left! I had to have my son come and stay with my dog's. Never again!

Doreen D.'s profile imageDoreen D. ( 2018-02-17 16:22:50 -0600 )edit

Una H., that is horrifying. I hope you left her a 1 star review AND reported her to whichever local authorities handle animal abuse cases in your area! You should try to report her to local media outlets as well!

Mary S.'s profile imageMary S. ( 2018-04-04 23:07:05 -0600 )edit

had a bad experience with rover. Asked sitter to stay at the house. One night her boyfriend shows up and an argument starts right at my front door. captured on my ring cam. My dog ran out so scared. Ill never use rover again. Came home to a dog with a fever and exhaustion. vet bill not covered..

Bridget H.'s profile imageBridget H. ( 2018-06-26 12:02:11 -0600 )edit

Want to add my similar experience. Ryan D. From Knoxville, TN left my 2 dogs alone in my home for 6 DAYS out of the week I booked! When I complained to Rover they said since she showed up ONCE they couldn't give a refund. Seems like a very convenient and common scam. Will not use Rover ever again.

Diana K.'s profile imageDiana K. ( 2018-10-30 02:07:55 -0600 )edit

3 Answers

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answered 2016-09-09 00:33:49 -0600

I'm so sorry to hear about your bad experience using the service. The meet & greet is so important in that way to discuss your expectations and her service commitment. If the agreement was not followed, she needed to communicate that. *The reason why I mention that is because even though Rover recommends & I completely agree that house sitting should be considered overnight for up to 24 hours which includes day time care, the help section states that pet parents and sitters may agree on something different. Some pet parents do not want/need/prefer sitters to stay overnight in their home. In any case, the needs of the dog and pet parent preferences should be discussed before booking and the sitter is agreeing to those terms when accepting the booking. Doing something other than what was agreed to and saying it was not a big deal when confronted was Not okay. https://support.rover.com/hc/en-us/ar... *

Please don't think she reflects the majority of sitters. Many of us work through illness, injury, and even postpone our needs to care for dogs and show love taking care of them.

Rover Customer Support should resolve this for you. You may call 888-453-7889 or use this link to a web form https://support.rover.com/hc/en-us/re....

With Rover.com, if for any reason the sitter is unable to perform services, and you contact customer support they will try to find a replacement sitter (and my understanding is they even absorb the additional expense if the replacement sitter normally has a higher rate)

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Comments

What good is a meet and greet if you ask all the right questions and state exactly what you want, (and pay for it) if the sitter is a liar? I do expect anyone who would tell a customer they didn't think not showing up was a big deal will be banned permanently from offering services on Rover!

Janet B.'s profile imageJanet B. ( 2016-10-27 23:47:54 -0600 )edit

Thank yo so much for the phone number to Rover's Customer Support...I could not find it anywhere! And you're right..this was a 5 star review sitter who seemed trustworthy and responsible at the meet and greet but that's definitely NOT what I got after I left on my trip!!

Jenny R.'s profile imageJenny R. ( 2016-11-28 20:52:19 -0600 )edit

ROVER should be looking after the client. WE TRUST the service amd told not to get more from the sitters. She put the pets in danger not showing up. How about if your babysitter didnt show up? Maybe we should reimburse a day???? Fined and charged fraudulant use of your site at MINIMUM.

Shirley  P.'s profile imageShirley P. ( 2018-08-13 19:17:34 -0600 )edit

Want to add my similar experience. Ryan D. From Knoxville, TN left my 2 dogs alone in my home for 6 DAYS out of the week I booked! When I complained to Rover they said since she showed up ONCE they couldn't give a refund. Seems like a very convenient and common scam. Will not use Rover ever again.

Diana K.'s profile imageDiana K. ( 2018-10-30 02:09:00 -0600 )edit
1
answered 2016-10-27 16:24:10 -0600

When speaking with Rover customer service, I would also imagine that you would be able to be reimbursed for the night when she did not stay. Start with the main line, and go from there. That's horrible! She shouldn't have agreed to be there overnight if it wasn't going to be doable. Good grief!

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Reimbursed for just that night?? This Owner should get ALL of their money back.

Jill G.'s profile imageJill G. ( 2016-11-03 15:59:07 -0600 )edit

Yes, there should actually be some form of penalty that Rover imposes when a sitter pulls this sort of crap. It's one thing for a sitter to wind up in the hospital or such and not be able to follow through but her reason that "her own dog would be left alone for the night" is utter BS!!

Janet B.'s profile imageJanet B. ( 2016-11-06 23:54:13 -0600 )edit

AND the penalty amount should go to the pet owner they let down since essentially the sitter has interfered with and negatively affected the pet owner's trust in Rover.com's services!! I like to hear what a Rover Representative has to say about that!!

Janet B.'s profile imageJanet B. ( 2016-11-06 23:57:07 -0600 )edit
0
answered 2018-10-26 20:12:24 -0600

Hearing about Rover's lack of oversight of their independent contractors makes me want to look for other alternatives. It sounds too much like what's going on with Uber & Lyft in which the clients are getting victiimized. I have not used Rover yet but the lack of quality assurance & enforcement is making me have second thoughts about using it. I'm sure there are good people listed but I don't want to risk getting dupped by a scammer posing as a responsible sitter not to mention risk the life & health of my dog. I think it is very suspicious that almost all the ratings are 5 star. Are negative reviews not posted???

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Comments

Want to add my similar experience. Ryan D. From Knoxville, TN left my 2 dogs alone in my home for 6 DAYS out of the week I booked! When I complained to Rover they said since she showed up ONCE they couldn't give a refund. Seems like a very convenient and common scam. Will not use Rover ever again.

Diana K.'s profile imageDiana K. ( 2018-10-30 02:09:51 -0600 )edit

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