How do I report a dog sitter for not spending the night with my dogs when she was hired to?
I used a dog-sitter off of http://Rover.com with the agreement that she would stay at my home over night for 3 nights and be in and out throughout the day to check on them. What I found out from my neighbor is not only did she NOT spend the night on the second night, but that I had to have my neighbor had to go in and take care of them since they were left alone all night with the dog door closed (which I would have never done in case of fire) and virtually no water. When confronted about it the dog sitter said she couldn't spend the night with my dogs because her dog was left alone since he would have been left alone. Her response to me when confronted was that "she didn't think it was "that big of a deal" She didn't bother to text me to tell me she would not be spending the night with them which I assume was in hopes that I wouldn't have found out about it. Good thing for me I have a very adept neighbor who was looking out for my dogs....far more than the girl I hired to do the job. I had to cut my trip short and come home asap since I was left without a back-up. I'm angry and frustrated beyond belief and would like to report her to ensure this doesn't happen to someone else. She should be removed from this board asap!!!
Please advise who I need to contact to make that happen!
Amazing & Sad!
agree! That's just sooooo wrong. I would Never! They should not be dog sitting, period.
May I ask where you are from? We just had this exact issue and the exact response from the sitter. Unfortunately we were out of the states and could not come home. We are so mad and cannot believe we paid for a service we did not receive.
I had a similar issue with a sitter last week. Very strong evidence that she did not stay overnight as agreed upon. I filed a formal complaint with Rover. It's not just about the money I spent, but about neglecting my dog, and hoping it doesn't happen to others in the future.
That's a terrible experience. The sitter was wrong, and did wrong, and definitely should refund all money plus expenses.... I am just curious, why did you book this particular sitter? She's obviously a bad sitter, so i wonder if she had amazing reviews or was she just cheap?
This is inexcusable. 1. Leave her a review - 1 star, and explain her negligence. It is likely that no one will ever want to book her again after seeing that. 2. Contact Rover, inform them of what happened, and request a refund. They will likely also ban the sitter. I'm so sorry this happened.
I actually just watched something about this on the news the other night! A family went on a trip, only to discover, through their security camera, that the sitter didn't spend any time with their dogs! Unbelievable!
Thanks everyone for their comments. Sorry I didn't realize there were so many of you replied. Laurie...I'm actually in Colorado and am still so mad about it!! Even angrier by the fact that she has 5 star reviews which is why I contacted her in the first place. Paying her is a whole other issue!!
The GREAT news though is that I did not let my experience with that sitter dissuade me from trying http://Rover.com again which I did and happened to find the very BEST sitter I could have hoped for! Rover still needs to know about my first experience so they can take appropriate actions! Thank you again
I am in Colorado as well. Interesting. The sitter I used is still on this site booking stays. I left a review with all the details. She must be doing quite the sales job to get booked. I am appalled that Rover didn't kick her off. Completely irresponsible.
Thank you for your sharing your bad experience. It's important to share the information, and I hope the sitter will be removed from http://Rover.com immediately. I am both a Rover sitter and a client, and always hoping that we would be able to share alerting information with others.
Jenny and Stephanie - Not sure if you'll see this, but was the sitter named Rebekah? I'm also in Colorado and this happened to us last night.
That's very sad news, so better to hire a new sitter http://bit.ly/2jidMxx for you sweet pet.
Last week http://Rover.com sitter took in my senior dog for the week while I was away for work. Sitter said she has senior dog experience and home full time. He was locked in a cage & left to sit in his urine and feces & Rover refuses to refund because she provided the “service”. Reported to PETA.
This sounds like exactly what happened to me a few years ago. My neighbors notified me, and I, too, had to cut my trip short. Also, when I spoke to her on the phone (in NC) from NY, she got angry and just left! I had to have my son come and stay with my dog's. Never again!
Una H., that is horrifying. I hope you left her a 1 star review AND reported her to whichever local authorities handle animal abuse cases in your area! You should try to report her to local media outlets as well!
had a bad experience with rover. Asked sitter to stay at the house. One night her boyfriend shows up and an argument starts right at my front door. captured on my ring cam. My dog ran out so scared. Ill never use rover again. Came home to a dog with a fever and exhaustion. vet bill not covered..
Want to add my similar experience. Ryan D. From Knoxville, TN left my 2 dogs alone in my home for 6 DAYS out of the week I booked! When I complained to Rover they said since she showed up ONCE they couldn't give a refund. Seems like a very convenient and common scam. Will not use Rover ever again.
Same thing happened (May, 2019)...still so furious I can't seem to get over it...Olivia F. in Nashville, came ONCE during the weekend and then left for good...my little dog was crying by the end (saw him on camera). Fabulous neighbors came to feed and let the dogs out but I am SO MAD AT HER!!!!!!!!
Kelsey met with us ,lead us to believe all was fine.then not a word. Couldnt get in touch witn text to decline the job.totally irresponsible and in considerate.her, nor did she have the decency to call or