I had dog daycare booking this morning and the owner never showed up or answered my messages or calls. I left a voicemail. I would like to know what to do.. Do I cancel the stay or just leave it be?
I would not cancel the stay since they didn't show up on the day of the booked stay. Depending on your cancellation/no-show policy, you may get paid part or all of the fee the client paid. Since you've contacted the owner, I would not do anything else at this point. Unless they come up with a good excuse (involving blood or pregnancy), I would not book them again, if it were me.
Definitely do not cancel - I believe that negatively affects your search rankings. I've had this happen multiple times through DogVacay, and I just send a message as a "hope everything is alright" type message and let my cancellation policy run its course. I've gotten money a few times for doing absolutely nothing. If they message me and say they had some legitimate-sounding emergency, then I would contact Rover and issue a full refund, but that hasn't happened as of yet.
Nicole - I would just leave it be. Do you have a cancellation or no show policy?