I did call Rover right away and ask their thoughts, the only thing they said was to respond professionally and call them back if that doesn't "solve the problem".

I wish Rover had not been emailing/notifying me because I sent a response after getting off the phone and before posting here. I really like your pictures and insurance mention Ben, I just explained the timeline of my stay and explained that I did a walk-through before leaving. They have yet to respond.

Question for you Ben: Have you done anything different since your incident? I was thinking if I need to start including taking photos during my walk-through so I have a time stamp?

I had owners reach out to me far in advance and set up two Meet & Greets before they left. I am an experienced Rover sitter and saw no red flags from them.

During the Meet & Greets they mentioned that one of the dogs tends to pee in the house and to not worry about it but just wipe it up best I can. Also, the dogs are not allowed in the house unsupervised for more than an hour, which to me meant not to leave them alone at all during the stay.

Stay went fine, we did have two accidents but luckily on the hardwood so easy to clean up. Left the house with the dogs in their kennel and didn't think twice about it.

Thought it was odd of them not to let me know when they arrived back to the house but didn't worry too much. Then this morning I woke up to a message claiming the house was a mess with feces when they got home. Her message to me states that: - One of the main rugs was ruined with urine and was soaking wet - The guest room had numerous piles of poop and urine stains - And finally, that the whole house stank of urine and poop when you walked in.

My only thoughts could be them doing things while I slept in the house but no clue why I would not have noticed this terrible smell and wet rugs under my bare feet for four days or when I do my final walk around in the house before I leave. So, I am feeling like my leg is getting pulled here....

They are now demanding a refund, money to purchase a new rug, and me to pay for professional floor cleaners for the house.

Has anyone had this happen to them before? Advice?

Even though I've done this countless times I still feel stumped in the moment trying to make sure I remember everything. I am looking to see if anyone has already developed a cheat sheet or if I need to make one.