Sanjana J.'s profile

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commented answer My account is on Pause after an owner contacted Rover. Has this happened to you? Where does it go from here?

Rover's customer service has flaws or sometimes slip ups. I had a client call rover directly saying I never showed up so...

commented answer My account is on Pause after an owner contacted Rover. Has this happened to you? Where does it go from here?

I 100% agree with this. Screening owners is just as difficult as the pets. I have improved my screening with each negati...

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commented answer Can I be sued if I couldn't go to the owners house when he asked last minute because his dog had diarrhea?

Also he wasn’t worried about her when I said her poop was runny and just said it was like that the day before to. If he ...

commented answer Can I be sued if I couldn't go to the owners house when he asked last minute because his dog had diarrhea?

Thanks for the feedback. I had suggested pumpkin purée the evening before and he said it’s worked in the past but he did...

commented answer Can I be sued if I couldn't go to the owners house when he asked last minute because his dog had diarrhea?

I also suggested pumpkin purée which the owner didn’t have so I brought some from my house ...

commented answer Can I be sued if I couldn't go to the owners house when he asked last minute because his dog had diarrhea?

I arrived at 4pm but stayed until 730 or so ...

answered a question I'm very uncomfortable with my visit because of a camera/owner behavior, how should I proceed?

I had something similar happen as well except the owner only required me to do 2 drop in visits a day and did not want m...

asked a question Can I be sued if I couldn't go to the owners house when he asked last minute because his dog had diarrhea?

Can I be sued if I couldn't go to the owners house when he asked last minute because his dog had diarrhea? I began a hou...

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edited question Dog brought in fleas?

Dog brought in fleas? I have a pet owner that dropped off a dog covered in fleas. I didn't notice it at first but I told...

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commented answer Dog brought in fleas?

Thanks Lisa! I added some background info to the boarding experience. Any additional advise would be much appreciated. I...

edited question Dog brought in fleas?

Dog brought in fleas? I have a pet owner that dropped off a dog covered in fleas. I didn't notice it at first but I told...

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commented answer Owners lied about animals and tasks?

Thanks Lisa! Have you gotten any poor reviews from so called PITA clients? I do everything I can to keep clients happy b...

commented answer Dog brought in fleas, what do I do?

If the owner has not been on top of flea prevention and stopped responding once you informed them of the flea infestatio...

commented answer Dog brought in fleas, what do I do?

How did you deal with the owner of the dog? Did you charge a fee for grooming or have them come pick the dog up? I have ...

commented answer Owners lied about animals and tasks?

Thanks walt! I already did that. I did ask many questions and negotiated a higher rate but it still wasn't enough. I too...

commented answer Owners lied about animals and tasks?

Thanks so much! I actually called Rover the other day about another issue and informed them about these owners and they ...

asked a question Dog brought in fleas?

Dog brought in fleas? I have a pet owner that dropped off a dog covered in fleas. I didn't notice it at first but I told...

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asked a question Owners lied about animals and tasks?

Owners lied about animals and tasks? I recently had a request for drop in visits for 1 dog. My rate was set low, because...