In this case, you can offer to hunt for a backup sitter, or contact one you already know - or communicate with both owners asking the 2nd owner for permission to divide your time accordingly or combine spaces to watch all dogs if allowed. Give the second booking priority.

I recently was reviewed by a dog owner who's expectations were not met. Her dogs were not harmed, missing or neglected in any way, however, were not at her home at the time of her return. (She and I are neighbors essentially; the dogs were with me in my home). I have known sitters who have had dogs go missing for up to an hour or a cat for several hours, and NOT receive a negative review. I refunded this owner before asking and sent a heartfelt and sympathetic, yet professional message. Has anyone successfully convinced someone to "take down" a review? How does a sitter best move on from this? I have over 50 positive reviews and 3 dozen repeat clients. I feel as if I have chosen the wrong client! Please advise...