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| commented question | What to do if client tries to drop off without completing the booking? Thank you, Micaela! I already took Karen's advice and messaged them to say pretty much that. The response I got was 'Ok THANK you.' I am giving her about half an hour after the message to complete the booking, and if it is not done by then I will archive it. |
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| commented answer | What to do if client tries to drop off without completing the booking? Will do! That was my gut feeling, I just wasn't sure how to word it appropriately. Thank you for letting me know that I was headed in the right direction, Walt! |
| commented answer | What to do if client tries to drop off without completing the booking? This was kind of what I was asking, I couldn't figure out the appropriate wording until I read your answer! Thank you, Karen! |
| answered a question | Do sitters hit Book It before or after their meet and greet? ALWAYS 'book it' after you have your meet&greet! If you book it prior, then don't match up well OR are uncomfortable then you are kind of stuck. I let clients know when they come to the M&G what else is left in the booking process, should it seem like a good match. |
| commented answer | What do you do if a client shows up after no response for drop off date, and you no longer have room? -off. I am getting a bad gut feeling now that they will try to drop off without paying/completing the booking first. Any advice? |
| commented answer | What do you do if a client shows up after no response for drop off date, and you no longer have room? I have a question that is based on this one for you, since you seem to be pretty knowledgeable! I have a last-minute booking for 2 dogs for tomorrow through the 28th. However, the owner has not completed/accepted the booking/payment. And since it is so last minute, the 72hrs won't be up before drop- |
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| asked a question | What to do if client tries to drop off without completing the booking? I have a client who did a Meet&greet with me yesterday, it went fairly well. They wanted to go ahead and book their two dogs with me for the 19th-22nd then 22nd-28th (they kept saying they were short on money so wanted to pay in two payments). Since I am trying to build a clientelle, I agreed to it and even gave them an additional dog discount. I have already clicked to 'book it' for the first 3 days, however they still have not completed the process on their end. I am now becoming concerned that they will try to drop off the dogs without actually finishing the booking/paying first as the wife continues to make statements about how short they are on money right now, and it has not been completed. How can I handle this situation? I am just getting a bad gut feeling at this point, and cannot really afford to keep two high-maintenance dogs for 9 days without payment... |
| asked a question | What to do if client tries to drop off without completing the booking? I have a client who did a Meet&greet with me yesterday, it went fairly well. They wanted to go ahead and book their two dogs with me for the 19th-22nd then 22nd-28th (they kept saying they were short on money so wanted to pay in two payments). Since I am trying to build a clientelle, I agreed to it and even gave them an additional dog discount. I have already clicked to 'book it' for the first 3 days, however they still have not completed the process on their end. I am now becoming concerned that they will try to drop off the dogs without actually finishing the booking/paying first as the wife continues to make statements about how short they are on money right now, and it has not been completed. How can I handle this situation? I really cannot afford to watch their two dogs, who require quite a bit of extra attention, for over a week if they are not going to pay... |