Elliott S.'s profile

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asked a question Do you invite clients in when they are picking up their dog?

So my first client ever is picking up his dog tomorrow. I live on the 3rd floor. When he comes to pick up his dog, do I bring the dog downstairs with his toys and bed? Or do I invite the client upstairs?

asked a question What do you do when clients don't tell you the full truth?

I had a client who told me that his dog was not destructive and did not suffer from separation anxiety. I left the dog for 4 hours today, and when I came back he has scratched my door and destroyed a box that had some granola bars in it. When I told the client, he said that this was typical of his dog.

The damage is not big but I am concerned about clients not sharing the full truth about their dogs' issues. Have you had to deal with this before? What do you do about it? How do you prevent it?