Can't get into apartment. Would you modify booking info? My client booked 3 drop in visits the weekend of Christmas (Thu...

Difference between walks & drop ins? I'm struggling with differentiating between dog walking & drop ins. Should ...

Oh goodness I didn't know that the photo of the bite is on my profile! I clicked the "photo" option on the Rover app and don't see it anywhere. Is there somewhere else I need to look at in order to remove it?

I pet sat for my first client through Rover a couple of months ago which resulted in me getting bit by the dog. I immediately reported the bite to Rover and texted the owner and her husband in a group chat informing them of the bite. It didn't happen aggressively (I was deflating the air mattress to move it, and she got excited), so I told them that I can stay for the last night because I didn't feel intimidated by her and I didn't want her being home overnight alone. The husband texted me back apologizing for the incident and thanking me for staying. He seemed to be OK with the whole situation and expressed that he was grateful for my services- the wife/owner never replied only to ask for a picture of the bite for their records. Fast forward to yesterday, I noticed that my profile is now saying I only have a 1 star, and I do not see any poor reviews on my profile. (I think she just rated me without commenting.) I emailed Rover, but they told me they do not delete reviews. What should I do to make my profile look better?? I have not gotten any inquiries since that time, and now, I realized it is probably because I have a 1 star.