Im sorry this happened to you. It is very unprofessional and should be reported for sure. I agree with the previous answers. I just wanted to add that I always confirm again, with a text the day before the M&G, if they are still planning to come. This has saved me a couple of times already.

I think this would make a great addition to Rovers site. I recently had 2 XXL mastiffs stay with me, both weighing ~200 lbs. They were well behaved & I enjoyed having them but they were far more work than the average dog I get requests for. Offering sitters this option would be a really useful tool.